Privacy policy
Welcome to Super Hydraid Plus, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site"). By using our Site, you agree to the practices described in this policy.
1. Information We Collect
We collect information that helps us provide you with the best possible experience. This includes:
- Contact Information: This includes your name, email address, shipping address, and phone number, which we need to fulfill your orders and communicate with you.
- Billing Information: When you make a purchase, we collect your credit card details and billing address to process your payment. We use secure payment processors, and we do not store your credit card information on our servers.
- Purchase History: We keep a record of your purchases to provide customer support, personalize your experience, and offer relevant products.
- Device Information: We collect information about the device you use to access our Site, such as your IP address, browser type, device type, operating system, time zone, and referring website. This helps us optimize our Site for different devices and understand how our Site is being used.
- Browsing Activity: We track your activity on our Site, including the pages you view, the time you spend on each page, your interactions with our content, and your preferences. This data helps us improve our Site and provide you with a more personalized experience.
We use various technologies to collect this information, including cookies, log files, and web beacons. We explain how these technologies work and how you can manage them in the "Cookies and Tracking Technologies" section below.
2. How We Use Your Information
We use your information for several key purposes:
- Order Fulfilment: We use your contact and billing information to process and fulfil your orders, send you order confirmations and updates, and handle any related customer service inquiries.
- Customer Support: We use your contact information and purchase history to provide you with personalized customer support and respond to your questions and requests.
- Site Improvement: We analyse your browsing activity and device information to understand how our Site is being used and make improvements to its design, functionality, and content.
- Marketing Communications: With your consent, we may use your contact information to send you promotional offers, newsletters, and other marketing communications about our products and services. You can opt out of these communications at any time.
- Fraud Prevention: We may use your information to screen for potential risk or fraudulent activity and protect our Site and our customers.
3. Sharing Your Personal Information
We may share your information with trusted third-party service providers who help us operate our business. These providers are contractually obligated to protect your information and only use it for the purposes we specify. These include:
- Payment Processors: We use secure payment processors to handle your transactions.
- Shipping Carriers: We share your shipping address with carriers to deliver your orders.
- Analytics Providers: We use analytics providers like Google Analytics to understand how our Site is used and make improvements.
- Marketing Partners: With your consent, we may share your information with marketing partners to provide you with targeted advertising and promotional offers.
We will also disclose your information if required by law, to comply with legal processes, or to protect our rights and interests.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files that are stored on your device. They help us remember your preferences, analyse site traffic, and personalize content. You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality of our Site.
5. Data Security
We take the security of your information seriously and implement reasonable security measures to protect it from unauthorized access, disclosure, or loss. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to:
- Access, Update, or Delete: You can access, update, or request the deletion of your personal information by contacting us.
- Opt-Out of Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
- Cookie Management: You can manage or disable cookies through your browser settings.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including fulfilling orders, complying with legal obligations, resolving disputes, and enforcing our agreements. If you wish to request the deletion of your data, please contact us.
8. Do Not Track Signals
Our Site does not currently respond to "Do Not Track" signals from browsers.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our Site with a new effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: support@superhydraidplus.com